Delivery Info
Things You Need to Know
Delivery Info
DANGEROUS GOODS
Items that are deemed as dangerous goods are not able to be delivered at all and only Click & Collect will be available for those products.
AUTHORITY TO LEAVE
If you want to have your order left at your address even if you are not home you can select the Authority To Leave option during check out. If you select this option;
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You are accepting responsibility for delivery for the item once it leaves the Ceilings Warehouse store
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Ceilings Warehouse assumes a delivery has been made if the courier reports that the item has been delivered
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Non-delivery claims by customers will not be accepted if the courier firm confirms delivery has been made
DELIVERY CHARGES - FREE AUSTRALIA WIDE
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Melbourne Next Day Delivery:
T&C's
Goods must be in stock at Ceilings Warehouse to deliver next day
Coverage: 50km Radius from Coburg Nth
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DELIVERY LOCATIONS
Ceilings Warehouse can deliver to almost anywhere in Australia. Unfortunately international delivery is currently not available. We are also unable to deliver to PO Boxes, Locked Bags, Private Bags, Private Lockers, Aus Post Parcel Collect Addresses or Parcel Lockers. There may be some areas we cannot deliver to. Parts of Western Australia & far north Queensland are particularly challenging. If you're in these areas, please drop us a line at service@ceilingswarehouse.com.au to check if we can get it done.
ESTIMATED DELIVERY TIMEFRAMES
You will receive an email when the goods have been despatched to the couriers with details so you can track your order.
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We aim to despatch all orders within 1-2 business days, except for any orders that include Special Order items. In the event of a delay to the despatch of your order you will be contacted at the earliest opportunity. Once the order has been despatched the estimated delivery time is as follows:
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Metro (Excludes Hobart Metro) 2-3 business days
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Hobart Metro 3-4 business days
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Regional Areas 3-4 business days
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Remote Areas 6-9 business days
Please note that these delivery timeframes are estimates and are not guaranteed.
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Should you have any questions about your order once it has been despatched please contact the courier directly as supplied in your tracking link or contact Online Support by one of the following methods:
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Use the contact form located HERE.
Please note: some couriers utilise independent contractors & 3rd parties for remote areas, the tracking updates may fail to update although the goods are still in transit.
RECEIVING YOUR ORDER
Courier deliveries occur Monday - Friday between 9am-6pm. Unfortunately we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.
If you are not present when the courier drops of the package, then they may drop a collection card in your mailbox to either contact for a redelivery or pick up at a collection point close to your address such as newsagency, local supermarket and for Australia Post, typically your closest post office. We cannot delivery upstairs if a service lift is unavailable.
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30-Minute Click & Collect
Not all items are available for 30 minute click & collect. We'll get in touch to let you know when your order is ready for pickup.
